Can I return a Link product?

Contact Link before sending any product back. Returns require prior written approval from Link and must follow the return shipping instructions we provide.

When might a return or refund be declined?

When the product:

• is returned more than 14 days after delivery
• Has been installed or used
• has been discontinued
• was made to order or modified to your requirements
• doesn't pass our inspection

Who pays for return shipping?

This depends on why the product is being returned.

If Link has approved a return because we supplied the wrong product, the product arrived damaged, or there is a valid fault or warranty issue, we will advise you on the return process and it will be at our cost.

For other approved returns, you may be responsible for the cost of returning the product.

Contact Link before sending anything back so we can confirm the correct process.

Can I exchange a product for a different one?

Contact Link before returning a product if you think you ordered the wrong item.

Whether an exchange is possible will depend on the condition of the product, whether it has been installed or used, and whether the replacement product is available.

Does this affect my rights under Australian Consumer Law?

No. Your rights under the Australian Consumer Law apply in addition to our returns policy and warranty.

Can I return or exchange a Link product?

Returns and exchanges are handled by the official Link Reseller you purchased the product from.

Contact the reseller before returning anything. Their sales and returns policy, together with any consumer rights that apply in your country, will determine the options available to you.

What should I do if my order arrives damaged or contains the wrong product?

Contact the official Link Reseller you purchased from as soon as possible.

Keep the product and its packaging and provide photos if requested. Your reseller can advise you on the next steps.