Where does Link ship online orders?

Orders placed through the Link website are delivered to Australian addresses only. Customers outside Australia can buy through an official Link Reseller in their country.

Some locations may not be available for delivery. If Link cannot deliver to your nominated address, we will contact you to discuss the available options.

When will my order be dispatched?

We aim to process and dispatch in-stock orders as quickly as possible. Once your order has been dispatched, we’ll send you a shipping confirmation with the available tracking information.

Can I track my order?

Yes. Once your order has been dispatched, we’ll send you tracking details by email where tracking is available. Use the tracking link in your shipping confirmation to check the latest delivery status with the carrier.

How long will my Link order take to arrive?

Delivery times are estimates. If we expect a significant delay, we will contact you with a new timeframe. If it doesn't suit you, you can cancel your order.

What if I'm not home?

We send all orders with tracking and a signature required on delivery.

If no one is available to sign for the parcel and you have not chosen authority to leave, the carrier will follow its normal process for redelivery or collection.

Please make sure your address is accessible and safe for the carrier. Redelivery or a change of address may cost extra.

You can choose to have your order delivered without a signature. If you do, you accept the risk of the parcel being left unattended at the delivery address. Once the carrier has confirmed delivery, Link cannot be responsible for loss, theft or damage that happens after delivery.

What happens if my parcel is lost in transit?

If your tracking information has stopped updating or your parcel has not arrived when expected, contact Link and we’ll help investigate it with the carrier.

Please have your order number and delivery details ready. In some cases, we may need to wait for the carrier to complete its investigation before we can confirm the next step.

What should I do if my Link order arrives damaged or I receive a product I didn’t order?

Email us  with your order number, details of the problem, and a photo of the package. Keep all packaging and products until we reply with next steps.

How will my Link product be shipped?

Shipping is arranged by the official Link Reseller you purchase from.

Delivery options, costs and delivery times can vary by reseller and location. Check these details with your reseller when placing your order.